We appreciate your trust in Neat & Sweet Cleaning Services and are committed to providing you with the best service possible. To ensure a smooth and efficient process, we would like to inform you of our cancellation and rescheduling policy.
Cancellations:
72 Hours Notice:
Any cancellations or rescheduling made before 72 hours of the scheduled date will incur NO penalty and will be charged in full.
48 Hours Notice:
For any cancellations made within 48 hours of the scheduled date, you will be charged in full. The payment will cover our costs, the cleaners’ travel, and our loss of income.
For any reschedules made within 48 hours of the scheduled date, there will be a 50% rebooking fee based on the given invoice. The rescheduled date and time will be at the discretion of the company.
To avoid being charged a cancellation fee, please make sure to contact us at least 72 hours ahead of your scheduled date.
Why we do it this way:
As a dedicated business, we strive to show up on time and provide you with the best cleaning service possible according to your needs and preferences. When you book our service, we commit to serving you. Last-minute cancellations or reschedules result in a loss of income for both our company and our cleaners, who depend on these jobs as their primary source of income.
We hope you understand our position. This policy safeguards our interests while allowing us to continue offering high-quality domestic cleaning, home organization, and carpet steam cleaning services.
- Thank you for your understanding and cooperation.